Refund policy

We want you on the right course or plan, not stuck with the wrong one. This policy explains when a refund applies. It sits alongside our Terms of service.

Free courses and the talent pool

Our free courses, free tools and the talent pool cost nothing, so there is nothing to refund. You can leave or stop at any time.

Paid courses and programmes

• 14-day cooling-off: if you buy a paid course or programme and change your mind within 14 days, and you have completed less than 25% of it, we refund you in full.
• Live cohort programmes: full refund up to 7 days before the cohort start date; a partial refund is available before the second live session. After that, the seat is committed.
• Refunds are not available once a certificate has been issued for the course.

Employer services

• Browsing the verified directory is free. Success fees are charged on a hire, so there is nothing to refund unless a hire falls through inside the agreed replacement-cover window - in which case we re-shortlist at no extra fee.
• Custom or retained plans follow the terms set out in your agreement.

How to request a refund

Contact us through the options on our contact page with your account email and the order you are asking about. We aim to respond within a few working days and to process approved refunds to your original payment method.

Exceptions

We may decline a refund where there is evidence of abuse - for example, completing a course and then requesting a refund, or sharing paid material. Your statutory rights under the law of your country are not affected by this policy.